SERVICES
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Services

  • Q Does the X-ray machine adhere to international quality standards?

    A Absolutely. Our X-ray machine complies with international quality standards and holds CE certification.
  • Q How long has the supplier been engaged in manufacturing X-ray machines?

    A
    The supplier has an impressive 18 years of experience in producing X-ray machines and has earned a solid reputation within the industry.
  • Q Can I personalize the configuration of the X-ray machine?

    A
    Yes. We offer a range of customization choices, such as Logo customization and software functionalities for human or veterinary use.
  • Q What's the price of the X-ray machine and what payment methods are accepted?

    A
     The price varies depending on the configuration and options. We accept T/T payment.
  • Q What's the warranty period for the X-ray machine and what after-sales services are offered?

    A
    We provide a one-year warranty and comprehensive after-sales services including repair services and technical support.
  • Q How is the X-ray machine transported and is installation guidance provided?

    A
    We offer safe and reliable transportation services and keep you updated on the logistics status. We also provide one-to-one detailed remote installation guidance. For Filipino customers, local engineers will assist with installation to ensure smooth transportation and installation of the equipment.
  • Q How can we communicate effectively?

    A
    We provide customer service support in multiple languages including English, French, and Spanish to ensure seamless communication and interaction with international customers.
  • Q How can I contact your sales team?

    A
    You can reach our sales team through the following channels:
    WhatsApp/Phone/Viber/WeChat: +8617324331586;
    Email: market@mecanmedical.com.

    Our sales team is ready to assist you with any questions regarding our products, pricing, customization options, or other inquiries related to purchasing X-ray machines. Feel free to contact us via your preferred communication method, and we'll respond promptly.
  • Q Which shipping way can you provide?

    A We can provide shipping by sea, by air and by express. 
  • Q What’s your after-sale service?

    A Our quality warranty period is one/two year. Any quality problem will be solved to customer satisfactions.  
  • Q How long is your delivery time?

    A The general delivery time is 7-15 days after receiving your order confirmation. Another, if we have the goods in stock, it will only take 1-2 days. 
  • Q Do you have the test and audit service?

    A
    Yes, we can assist to get the designated test report for product and the designated factory audit report. 
  • Q Why Choose Us

    A
    a.One of the most pioneer suppliers in one-stop medical equipment service in China 
    b.Satisfying purchasing needs for medical equipment from more than 5,000+ hospitals worldwide
    c.One of the best suppliers approved by Ghana, Zambia & the Phillipines governments 
    d.Participating in construction of various Grade A tertiary hospitals oversea 
    e.Sharing the same component suppliers with national aerospace projects 
    f.Golden Supplier certified by SGS, TUV, COC SGS, 
    g.Having visualization in production, delivery and transport
    h.Training for installation, operating and daily maintenance on line 
    i.Providing DDP service 
    j.ODM/OEM service 
    k.English, Spanish, French & Cantonese supported
  • Q When did your factory established?

    A
    Since 2006
  • Q Where is your factory located?

    A
    In Zengcheng industry area, Guangzhou city,China.
    In Baiyun industry area, Guangzhou city,China.
    In Eastern District, Zhongshan city,China.